FAQS
Buying a Watch
How do I purchase a watch from Oakcoo Watches?
Buying a watch is simple! Shop directly on our website, or contact our team via live chat, phone, or email. We’ll guide you through the process and ensure a seamless purchase.
Do you offer discounts?
Yes! Discounts are available for payments via bank wire. Contact our team for the best price on any watch.
Can I make an offer on a watch?
We accept offers on selected watches. Watches eligible for offers will display a “Make an Offer” option.
Are all your watches authentic?
Absolutely. Every watch is 100% genuine and comes with our Authenticity Guarantee.
Are pre-owned watches serviced?
Yes. All watches are thoroughly inspected and serviced by certified watchmakers.
Do you offer a warranty?
Yes, each watch comes with a 2-year service warranty.
Do watches include all original bracelet links?
Yes, unless otherwise stated. All included items are clearly listed and photographed.
Do you offer customization?
No, Oakcoo Watches does not offer customization services.
Do watches come with box and papers?
All items clearly state what is included. Photos show the actual watch and contents.
Are the photographs of the actual watch?
Yes, every watch is listed with accurate photos showing its current condition.
How secure is my transaction?
Our website is secured with 256-bit SSL encryption, and your information is never sold or shared.
Selling a Watch
How do I sell or trade my watch?
Selling is simple. Submit your watch details via our Free Instant Offer platform. Once you accept an offer, we provide a prepaid, insured shipping label.
How does escrow work?
If you choose escrow, Oakcoo Watches funds the escrow account before you ship. After inspection, funds are released to you.
What brands do you buy?
We buy all luxury watch brands in our inventory, including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Cartier, Hublot, and others.
What if I’m not happy with my offer?
You can counteroffer through our platform or speak directly to a buying agent.
What happens after I accept an offer?
We provide a shipping label, inspect the watch upon arrival, and pay via bank wire or escrow, depending on your choice.
How do I know my watch hasn’t been tampered with?
All packages are opened under video supervision by our in-house experts.
What if my package is lost, stolen, or damaged?
All shipments are fully insured. Oakcoo Watches assists with any claims to ensure full protection.
How long is my offer valid?
Offers are valid for 48 hours due to market volatility.
Can I trade in my watch?
Yes! Submit your watch via our platform and choose the “Trade” option. Trade-in value can be applied to any other watch you select.
Do you buy internationally?
Yes, we accept watches from outside the USA. Mention your location when submitting your offer.
Support & Contact
How do I reach support?
Call, text, or live chat with our team. We’re here to answer all questions.
Shipping & Returns
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Free standard shipping for purchases over $1000.
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Expedited shipping available.
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Returns accepted within 14 days with a 2-year service warranty.
Payment Options
We accept bank wire, major US credit cards, PayPal, and select financing options. International buyers may use wire transfer or PayPal where available.