Return policy
Oakcoo Watches is committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
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Returns are accepted within 14 days of delivery.
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Watches must be unused, in original condition, and include all original packaging, certificates, and documentation.
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Pre-owned watches are inspected prior to shipment; only items meeting the return eligibility criteria can be refunded or exchanged.
2. Non-Returnable Items
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Watches that have been altered, damaged, or worn.
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Watches missing original boxes, papers, or certificates.
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Custom or personalized orders.
3. Return Process
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Contact Oakcoo Watches at [Insert Contact Email] to request a return.
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Provide your order number and reason for return.
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We will provide a return authorization and instructions for shipping the item back.
4. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
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We recommend insured shipping for high-value watches to ensure safe transit.
5. Refunds
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Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
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Refunds will be issued via the original payment method.
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Shipping costs are non-refundable unless the return is due to Oakcoo Watches’ error.
6. Exchanges & Trade-Ins
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We accept watch exchanges or trade-ins for items in eligible condition.
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Contact us for trade-in valuations or to upgrade your luxury watch.
7. Contact Us
If you have questions about returns, refunds, or trade-ins, please contact:
Oakcoo Watches
Email: [Insert Contact Email]
Phone: [Insert Phone Number]